Privacy Policy

Effective date: 26 December 2025

Operator: Lucky Tiger Entertainment Pty Ltd (fictional), Level 9, 123 Kangaroo Wharf, Sydney NSW 2000, Australia

This Privacy Policy explains how Lucky Tiger Casino Australia collects, uses, stores, shares and protects personal information when you use our website and related services, including the Lucky Tiger App (PWA). We aim to be clear and practical so Australian players understand what happens to their data when they register, complete Lucky Tiger Login, claim promotions, and use Lucky Tiger Payments.

Scope

This policy applies to personal data processed in connection with:

account registration and Lucky Tiger Login;
identity verification (KYC) and fraud prevention;
deposits and withdrawals via Lucky Tiger Payments;
gameplay activity across slots and Lucky Tiger Live Casino;
customer support communications;
marketing communications where you have opted in.

Information We Collect

We collect information that is necessary to provide casino services, keep accounts secure, process transactions, and meet compliance obligations. Categories may include:

Identity data: name, date of birth, nationality, and similar identifiers.
Contact data: email address, phone number, and communication preferences.
Account data: login credentials, security settings, and account status.
Verification data (KYC): copies of ID documents, proof of address, and payment ownership evidence where required.
Payment data: transaction references, deposit/withdrawal history, and method metadata (not full card numbers where tokenisation is used).
Technical data: IP address, device identifiers, browser type, OS version, and cookie IDs.
Usage data: pages viewed, session timestamps, game interaction and wallet activity logs.
Support data: messages, attachments, and any information you provide to customer support.

How We Use Your Information

We use personal information for the following purposes:

Service delivery: to provide access to games, your wallet, bonuses, and casino features.
Account security: to prevent unauthorised access, detect suspicious activity, and secure Lucky Tiger Login.
Payments: to process deposits and withdrawals through Lucky Tiger Payments methods.
Verification: to complete KYC and meet compliance requirements.
Customer support: to answer questions, resolve disputes, and troubleshoot issues.
Responsible gambling: to provide limit tools and support safer play features.
Product improvement: to monitor performance and improve navigation, including the Lucky Tiger App (PWA) experience.
Marketing (optional): to send promotions and news only where you have opted in or where permitted by law.

Legal Bases for Processing

Depending on applicable law, we process data on the basis of one or more of the following:

Contract: processing necessary to provide the services you request.
Legal obligation: processing necessary for compliance (for example, KYC/AML record keeping).
Legitimate interests: to protect the platform, prevent fraud, and improve services.
Consent: where you opt in to marketing or non-essential cookies.

Cookies and Similar Technologies

We use cookies and similar technologies to maintain sessions, remember preferences, measure performance, and improve security. You can manage cookies in your browser settings. If you block essential cookies, parts of the casino may not function correctly.

Cookie Categories

Essential cookies: required for login sessions, account security, and safe payments.
Preference cookies: remember language and UI choices.
Analytics cookies: help understand site usage in aggregate.
Marketing cookies: used only where applicable and where you have opted in.

Sharing and Disclosure

We do not sell personal information. We may share information with trusted partners who provide operational services, such as:

payment processors and banking partners to process deposits and withdrawals;
KYC/verification vendors to confirm identity and prevent fraud;
game providers and platform services required to deliver slots and live streams;
support tools used to manage and respond to customer requests;
analytics providers to measure performance and improve user experience.

We may also disclose information if required by law, regulation, court order, or to protect the rights and safety of players and the platform.

Data Retention

We retain data only as long as necessary for the purposes described in this policy. Verification and payment records may be retained for longer periods where required by compliance rules. When data is no longer required, we delete it or anonymise it.

Security Measures

We use security controls designed to protect personal information, including encryption, access controls, secure storage for verification documents, and monitoring for suspicious activity. Staff access is limited to authorised roles. No system is perfectly secure, but we review and improve controls regularly to reduce risk.

Your Rights and Choices

Depending on applicable law, you may have rights to:

request access to your personal information;
request corrections to inaccurate data;
request deletion or restriction where legally permitted;
withdraw consent for marketing communications;
request a copy of your data in a portable format where applicable.

To protect your account, we may require identity verification before completing certain requests.

International Transfers

Some service providers may process data outside Australia. Where this happens, we apply safeguards designed to protect information, such as contractual controls and security standards appropriate to the data being transferred.

Children’s Privacy

Lucky Tiger Casino is for adults only. We do not knowingly collect information from minors. If we become aware of underage use, we will take steps to close the account and handle the data in accordance with legal requirements.

Marketing Preferences

Marketing messages are optional. You can opt out by adjusting preferences in your account or using the unsubscribe link in emails. Service messages related to payments, security, and account updates may still be sent because they are necessary for operations.

Contact Us

If you have questions or requests about privacy, contact us:

Privacy: [email protected]
Support: [email protected]
Postal: Lucky Tiger Entertainment Pty Ltd (fictional), Level 9, 123 Kangaroo Wharf, Sydney NSW 2000, Australia

Data Quality and Accuracy

We aim to keep your personal information accurate and up to date. You can review and update certain details in your account profile. Keeping your details accurate supports security, helps reduce payment and verification delays, and improves support outcomes. If you discover inaccurate information that you cannot change in your account, contact support or the privacy email address.

Automated Signals and Fraud Prevention

To protect players and the platform, we may use automated signals such as device identifiers, IP patterns, and behavioural signals (for example, repeated failed logins). These signals help detect fraud and protect Lucky Tiger Login and Lucky Tiger Payments. Automated signals are used for security and compliance purposes and are not designed to make decisions about you unrelated to these objectives.

How to Make a Privacy Request

When you contact us with a privacy request, include your registered email address, describe what you want (access, correction, deletion, marketing opt-out), and provide enough context for us to locate the relevant data. We may ask for identity confirmation before completing certain requests to protect your account.

Changes to This Policy

We may update this Privacy Policy to reflect changes in services, security practices, or legal requirements. The latest version will be posted on the website with an updated effective date.

By using Lucky Tiger Casino Australia, you acknowledge this Privacy Policy and how it applies to account use, Lucky Tiger Login, the Lucky Tiger App (PWA), and Lucky Tiger Payments.

Data Breach Response

If we become aware of a security incident that poses a material risk to player data, we will take steps to investigate, contain, and remediate the issue. Where legally required, we will notify affected users and relevant authorities. You can reduce risk on your side by using a unique password for Lucky Tiger Login and enabling device-level security on your phone and computer.